PDF FILES SUPPLIED
• We take no responsibility for PDF errors when printing nor do we take any responsibility for formatting errors that you have not noticed while making your document.
• Please ensure that your document is print ready and does not exceed 70MB. Any larger we take no responsibility for print errors.
• Please ensure that PDF files are created with secure embedding of
images, graphs and appropriate line weights so that files print correctly as we take no responsibility for PDF related errors.
• We do not take any responsibility for text or typographical errors and issues with colour output regarding the creation of your PDF file.
• We do not quality control, check, edit or advise on the content of your thesis. Your thesis PDF file is your responsibility.
ONLINE FORMS
• We do not take any responsibility for grammatical or spelling errors made on your form.
• We do not take any responsibility for rejected thesis based on
information you provide or confirm.
• Guideline information provided should be specific and precise.
• We take no responsibility for errors made with collating pages that either have no page numbering or comprise of page numbering that is inconsistent or incorrect.
• Please confirm details with your supervisor if you are unsure before processing your order or quotation.
• Should a customer supply conflicting information or non-specific detailed requests; we do not take responsibility should the details and completed thesis result in an undesired outcome.
• We take no responsibility should your print result differ to your
expected specific standard; Special requirements are exclusively for Hard Book Binding references and not for us checking your thesis
content or formatting.
• If you are unsure of your print outcome, or are particular with your print request, we strongly advise that you process your prints in-store with your supervision as we take no responsibility with print outcomes.
• Change requests made as a reply email should be clearly stated in point form, otherwise these requests may be missed and we take no responsibility.
• In cases where front cover text is excessive (over 6 lines of text)
additional fees may result.
ALREADY PRINTED THESIS’ SUPPLIED INSTORE
• Bind only orders will result in an additional minimum $5
surcharge per bind. Depending on condition and size of original
sheets additional fees beyond $5 may apply at staff discretion.
POSTAGE ORDERS
• We do not take responsibility for thesis’ posted to our store – we simply process the pages you supply as is. It is your responsibility to track and ensure that they arrive to our store promptly and not damaged.
THESIS INTERNAL PRINT FORMATTING
• We take no responsibility for internal guides or university
requirements within your PDF print file; It is your responsibility to ensure that your PDF file is set up
appropriately based on your print and bind request.
• The content and layout of your thesis is your complete responsibility.
• We do not take responsibility for layout and formatting of thesis
content; if unsure please communicate this verbally or check your file with your University supervisor.
UTS NAME ON SPINE
• UTS PhD Binds are not strict with Surname casing. If you want to bind as Uppercase please write it in your order form as we match the casing you fill out on your form.
• UTS PhD Binds do not allow spine text titles. Please refer to attached and if unsure please check with your supervisor.
CORRECTING FAULTY BINDS
• If an online order is processed and an error is made by us we can
correct this error only if client supplies proof of print or bind error
within a 5 week window period from time of thesis collected or
received in post. Correction of faulty binds are subject to bind schedules.
• All online orders and quotes are strictly processed through our
Broadway email.
• All faulty binds must be returned to us in order to be corrected or reprocessed. A failure to do so may incur additional fees.
PAYMENT + REFUNDS
• We do not record or store credit details from over the phone payment. If you are not comfortable paying over the phone do not email credit information; we can provide direct debit online transfer details upon request.
• In cases where refunds are permitted, refunds are made if book binds are returned back to our store. Refunds are only to the original card used when ititial order was made.
• In cases where full refunds are approved, the customer must return the faulty product back to us in its entirety.
• In the case of refunds or returns for bind amends, postage fees are not refundable or credited.
THESIS BIND BUSY PERIODS
• During busy periods for thesis binding, there may be delays in production that is out of our control due to volume of binds submitted. We take no responsibility for late submissions due to delays in production. If deadlines are paramount, we recommend that you process your thesis request ahead of time to avoid unnecessary delays.